FAQ

What is PLA?

Polylactic acid is made from fermented plant starch, such as corn, cassava, sugarcane, or sugar beet pulp. The sugar in these materials is fermented to create lactic acid, which is then made into PLA. PLA is a natural, recyclable, thermoplastic polyester that is biodegradable under certain conditions.

What makes the hex charging stand unique?

The hex charging stand is unique in that it is 3D printed from earth-friendly materials, and weighted to stay in place so that you can easily remove your phone one-handed! It also keeps your phone steady and ready for many use cases.

Will this product charge my phone by itself?

No. The hex charging stand works with the Apple MagSafe Charger, which is available through many retailers including Apple.

How long does shipping take? 

In most cases, orders will be processed within 2 business days.  Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information. All orders shipping via our free shipping offer will be shipped via USPS Ground Advantage or USPS Priority mail (larger orders) and will usually be delivered within 2-5 business days after your order is processed. USPS Priority Mail is usually delivered within 2-4 days of being shipped. UPS ground usually takes 1-5 business days.  Please note that USPS & UPS shipping times are not guaranteed.  

Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season. 

Once an order has shipped, we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc.

Do you offer free shipping?

All orders ship for free!

Where is the hex charging stand available?

As of right now, hex charging stand is available on our online store only. View available options here.

What is your return policy?

Due to the nature of our small business, we are unable to accept returns. If your product has any issue that affects functionality, contact us at info@dwelling.store

FAQ

Send us an email and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@dwelling.store