Refund policy

Due to the nature of our small business, we are unable to accept returns. If your product has any issues that affects functionality, please provide photo documentation and contact us at info@dwelling.store

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you have received the wrong item, please contact us at info@dwelling.store with a photo of the incorrect item. We will review and upon review and approval, arrange for your item to be exchanged with the correct item.

Refunds
We will notify you once we’ve reviewed your case and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dwelling.store